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RETURN POLICIES Levels of Discovery FREE SHIPPING! This item ships from the manufacturer via UPS Ground to the lower 48 States. Prices & Return Policy:Prices are wholesale FOB Roselle, Illinois, and are subject to change without notice. All sales are final. Any exception to this policy must receive written approval by MY HOLLYWOOD Kids management, with retailer responsible for both outbound and inbound freight on entire order, plus a 10% of price restocking fee. Delivery & Shipping Charges:Credit card orders: Actual freight and handling charges will be charged to the credit card at time of shipment. Items will normally be shipped via UPS Ground for the 48 contiguous states. Upon request, we will provide UPS Next Day, Second Day and Third Day delivery service at customer's expense. Please call 1-205-249-8903 or email us @ myhollywoodkids@yahoo.com to speak with a Customer Service representative for details and rate information. Claims:All claims must be made within 45 days of receipt. To return an item that has been damaged or is defective, please call our customer service number (1-205-249-8903) and we will be happy to assistyou. If you have assembled the item, please disassemble and carefully repack all pieces and hardware in their original packaging to avoid damage. Items damaged due to return shipping will not be refunded/replaced. Please email with any questions.
Note: Shipping and handling charges are not refundable. KidKraft Return Policy * Returns accepted within: 60 Days
* Refund given as: Exchange
* Return shipping paid by: Buyer
* Additional return policy details: WARRANTY: All Kidkraft® Merchandise has a 90 day replacement warranty against defects in materials and workmanship. CLAIMS: All claims must be made in writing. We are not responsible for shipments after delivery and assignment to the carriers. All returns require prior written approval and the issue of a return goods authorization. No returns will be accepted without prior written approval. Returns must be prepaid in full unopened cases. Returns will be subject to a 15% restocking fee. CONDITIONS: Prices and product specifications are subject to change without notice. Prices & Return Policy: Prices are wholesale FOB Roselle, Illinois, and are subject to change without notice. All sales are final. Any exception to this policy must receive written approval by MY HOLLYWOOD Kids management, with customer responsible for both outbound and inbound freight on entire order, plus a 15% re-stocking fee. Delivery & Shipping Charges: Credit card orders: Actual freight and handling charges will be charged to the credit card at time of shipment. Items will normally be shipped via UPS Ground for the 48 contiguous states. Upon request, we will provide UPS Next Day, Second Day and Third Day delivery service at customer's expense. Please call 1-205-249-8903 to speak with a Customer Service representative for details and rate information. Claims: All claims must be made within 45 days of receipt. To return an item that has been damaged or is defective, please call our customer service number (1-205-687-9000) and we will be happy to assist you. If you have assembled the item, please disassemble and carefully repack all pieces and hardware in their original packaging to avoid damage. Items damaged due to return shipping will not be refunded/replaced.. Note: Shipping and handling charges are not refundable.
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